Flash Sale Terms & Conditions

ORDERS

Once you have placed and confirmed your order, we will confirm the receipt of your order and provide you with an order receipt via email.

DELIVERY

Delivery is calculated at checkout. We deliver Australia wide only using Australia Post.

Please ensure that the shipping address you enter is correct as we are not responsible for orders not delivered due to incorrect addresses.
Dispatch of your order will be completed on the closing date of our sale. The delivery of your package may take up to 3-5 working days once posted.

PAYMENTS

Payment is processed securely via PayPal. (No PayPal account is needed - simply choose "Pay using credit card" option if you wish to pay via VISA, Master Card)

See below for how to pay using credit card via PayPal:
paypal instructionsPayPal Payments

 

RETURNS

If you wish to return the shoes for a refund or exchange, please email our customer service team to initiate the process within 7 days of receiving your product. After approving your return request, we will send you a confirmation email.
The product must be returned within 7 calendar days of the issue of the confirmation email by ShoeSales.

After receiving the product we assess the returned goods and may or may not offer a refund / exchange depending on footwear condition. Footwear may not be refunded if they have been worn. In order to credit you for your returned shoes, we expect the purchased items to be returned in brand new condition.

Once the shoes have been returned and accepted, we will refund you in product (less the shipping fee).

In the case of an exchange, we may not be able to offer an exchange; depending on stock availability. Postage costs for exchanged items need to be paid for by the customer.

If you have received faulty or damaged products, please contact us and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your method of payment, including shipping costs for delivery and, if applicable, return of the faulty item.